Refunds and access problems
Effective 24 August 2026
Change-of-mind requests
Because access and downloadable files are delivered immediately, change-of-mind refunds are considered individually through Gumroad and are not automatic after substantial use or download.
Faults or non-delivery
If a valid purchase cannot be accessed, first reply to the Gumroad receipt so the licence can be checked. Educlex will provide a reasonable remedy, which may include restored access, replacement access or a refund where appropriate.
Australian consumer rights
Nothing in this policy excludes, restricts or modifies rights and remedies that cannot lawfully be excluded under the Australian Consumer Law.
Chargebacks and refunds
A refunded, reversed or charged-back transaction will no longer provide access to the paid service.